Thank you for accessing the web site (“Site”) of Twisted Spokes Bicycles, (also known as “twistedspokesbicycles.com”). We respect you, as our valued customer, and your privacy, and therefore have taken appropriate action to protect your personal information.
INFORMATION COLLECTION AND USE
1. Information Collection. Our goal in collecting information from you is to provide an efficient, meaningful, and customized experience. This helps us make the Site easier for you to use by not having to enter information more than once, find information, products, and services easily, and provide the means to alert you to new information, products, and services that we offer.
Registration and Ordering – Note that during your shopping experience, before you use certain parts of this Site or when you are ordering products, you must complete an online registration form. Registration prompts you to provide personal information necessary to communicate and transact with you. Such information includes, but is not limited to, your name, shipping and billing address, phone numbers, email address, and credit card information. If you have elected to use an alternate payment method, you may be required to provide additional information. We use this information solely to communicate with you, both online and offline, and will not store or keep inappropriate information in our files. Further, we may also inquire as to your gender, as well as the location of your country and your organization’s country of operation, as applicable, so we can comply with applicable laws and regulations. These types of personal information are used for billing purposes, to fulfill your orders, to communicate with you about your order and our Site, and for internal marketing purposes. For these reasons we reserve the right to communicate with you both online and offline. In addition, if we encounter a problem when communicating with you, or in processing your order, we will utilize all the personal information to contact you.
Email Addresses – Several locations of the Site permit you to enter your email address for purposes including but not limited to: to register for contests or free product giveaways; to request us to notify you when we receive a new brand, new product style, or product size; to sign up for our email newsletter and special offers; or to sign up for the twistedspokesbicycles.com promotions. Your participation in a contest is completely voluntary, so you have a choice whether to participate and disclose information to us. We use this information to notify contest and promotional winners and to award prizes. We may post on our Site the names and cities of such winners.
Cookies and Related Technologies – We utilize cookies and related technologies to speed your navigation of the Site, recognize you when you visit, grant you access privileges and track your use of the Site.
From time to time, we may employ third-party advertising companies to help tailor Site content or to serve ads on our behalf. These companies may employ cookies to measure advertising effectiveness (such as which web pages are visited or what products are purchased and in what amount). Any information that these third parties collect via cookies is not linked to any personal information collected by us.
Log Files – As is true of most web sites, our Site server(s) automatically recognize the Internet URL from which you access this Site. Thus, we may also log your Internet protocol (“IP”) address, Internet service provider, and date/time stamp for system administration, order verification, internal marketing, and system troubleshooting purposes, as an IP address may indicate the physical location of your computer on the Internet.
Age – We will neither knowingly, nor intentionally, collect personal information from children under age 13. Our Site Use Agreement requires that you are either 18 years of age or using the Site with the supervision of a parent or guardian. If you are under the age of 13, please do not submit any personal information to us.
Reviews, Ratings and Testimonials – You may choose to post a product review, rate a product or provide a Testimonial statement about your shopping experience with twistedspokesbicycles.com. If you submit a review, your general geographic location may be visible to other users (your email address will be kept private), and if you so elect, any other personally identifiable information that you submit as part of the review can be read or used by other visitors to the Site. We are not responsible for any personally identifiable information that you choose to submit as part of your review or testimonial. We believe you can post a helpful review without disclosing any personal information.
2. Use and Disclosure of Information.
Internal Use of Information –We use your personal information to communicate with you, process your order and provide you with customer service. We may internally use your personal information to improve our Site’s content and layout, to improve our own marketing efforts (including marketing our services and products to you), and to determine general marketplace information about visitors to this Site.
Communications with You – We will use your personal information to communicate with you regarding service announcements about our Site or your account and related promotional offers, your orders, your deliveries and related confirming communications. Also, you may submit your email address for reasons such as to register for specials, contests and promotions; to request us to notify you when we receive a new brand, new product style, or product size; to sign up for email newsletters, or for special offers, (we always permit you to unsubscribe or opt out of future promotional emails). However, because we have to communicate with you about orders that you choose to place, you cannot opt out of receiving emails related to your orders.
External Uses – We want to provide you with excellent service and to offer you a great selection because we sell merchandise, not information. We do not sell, rent, trade, license or otherwise disclose your specific personal information or financial information to anyone. Noting that most catalog and Internet retailers sometimes use others to perform specific functions on our behalf. For example, in order to deliver products to you, we must share some information to facilitate product deliveries. We partner with third parties, such as the UPS, DHL, Federal Express, Federal Express Smart Post, the U.S. Postal Service and others, to ship products and to ensure delivery, so that we can obtain feedback, improve the quality of our service, and measure and improve the quality of the services of the third party. In the example of shippers, we provide them information such as your name, shipping address, email and phone number. Further, to help you buy products and provide customer service to you, we must provide your credit card number to financial services corporations, such as credit card processors and issuers. When we submit your credit card number for authorization, we and related third parties utilize data encryption technologies to protect your information.
DATA AND SECURITY
This Site incorporates physical, electronic, and administrative procedures to protect your personal information, including Secure Sockets Layer (“SSL”) encryption for all financial transactions through this Site. We also take several steps to protect your personal information within our facilities, with access to your personal information restricted internally, on a need to know basis only. Only employees who need access to your personal information to perform a specific job are granted access to your personal information. Finally, we rely on third-party service providers for the physical security of some of our computer hardware, software systems and Site. For example, when you visit our Site, you access servers that are kept in a secure physical environment, behind an electronic firewall.
OPT OUT AND CORRECTIONS
Upon your request, we will reasonably take any and all steps to: (a) correct or update your personal information; (b) stop sending emails to your email address; and/or (c) disable your account to prevent any future purchases through that account. You can make these requests at the customer information section of this Site, or by telephoning, or emailing your request to our Customer Support department. Please take care not to email your credit card number or other sensitive information.
OFFLINE COLLECTION, USE & DISCLOSURE OF INFORMATION